Mastering Soft Skills: Conflict Management

Delivered: Thursday, November 16, 2017
Venue: Centre for Social Innovation (CSI) Spadina
Partner: The Art of Customer Service
The Conflict Management workshop Focused on conflict prevention as well as conflic resolution. Tips, strategies and techniques for both were presented, discussed and practiced. Through a few creative activities participants learned how to improve and manage relationships.

Take the Lead: Principles for Administrative Leadership in the Arts

Delivered: Thursday, October 12 & Friday, October 13, 2017
Venue: Young Associates Head Office
Presenters:  Samantha Zimmerman, Adriana Rosselli Londoño, and Jeanne LeSage
Partner: Young Associates

This two day series, presented in partnership by Young Associates and WorkInCulture, provided aspiring and emerging leaders and/or mid-senior level staff working in the cultural sector with foundational tips and practical exercises that can be applied to day-to-day tasks. It was geared towards those who want to be an effective manager, director, or even board member of an arts organization, looking to get an in depth understanding of how financial literacy and HR management are linked.

"Learned a lot, workshop leaders and class members were clear, knowledgeable, patient, and supportive (answered qustions and did research on topics to follow-up)."
"In depth, very informative and engaging."
"This was uniquely relevant and helpful to my position and provided important training."
"The subject matter and experts were fantastic."

The Art of Customer Service for Arts Administrators

Delivered: Thursday, June 8, 15, & 22, 2017
Venue: Artscape Youngplace, Toronto, ON
Presenter: Barbara Ackerman
Partner: The Art of Customer Service

This 3-part workshop series geared towards arts administrators, explored how and why good relationships are vital: professionally, personally and financially. Each facilitator used a variety of artistic and traditional methods to deliver the workshop and participants engaged in hands-on activities.

"Very effective, with practical tools to manage stress, interpersonal relationships and self awareness."
"Great people, great facilitator & a variety of activities!"
"Loved the activites!"