Usher, Front of House

Date Posted: Jul 22, 2021
Application Deadline: Aug 20, 2021
Start Date: Sep 01, 2021

Hourly From: $10/hr To $15/hr
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: N/A
Organization's Field/Discipline: The Arts
Job's focus: Administrative
Job Type: Part-time
Career Level: Entry level/ intern

Organization Description

The Royal Conservatory of Music
The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall.  Please visit for more information.

Job Description

Operating within the Performing Arts Division, this position works closely with operations, box office, and security to ensure patron satisfaction, comfort and safety. Reporting to the Front of House Manager, this position will exhibit passion for the arts, a friendly personality and will uphold the standards of the department and mandate of the company.


Job Details & Responsibilities

  • Recognize all opportunities where you can provide exemplary patron service to all customers and clients using the services of the TELUS Centre.
  • Actively participate in the culture of the building by developing a keen interest in its many components.
  • Coordinate Front of House functions such as temperature scanning, patron seating, program distribution, lobby displays, and upkeep. 
  • Direct and manage patron-traffic to maintain safe and effective flow in all public areas.
  • Troubleshoot and resolve patron dissatisfaction in an efficient, professional, and engaging manner.
  • Remain current and up-to-date with all Health and Safety Procedures, Emergency Preparedness, Fire Safety and issues of Accessibility. 
  • Maintain a current knowledge of events and services available in and around the Centre to be able to expertly respond to patron and client inquiries.
  • Communicate and enforce house policies with respect to masking, distancing, late calls, cameras/recording devices, etc.
  • Monitor quality of stage sound, auditorium temperature, the physical space (seats, floors, railings) and report deficiencies to your supervisors.
  • Other related duties as required.


  • Availability is required primarily during evenings and Sunday afternoons, 2-3 shifts a week.
  • Must possess a passion for the arts.
  • Experience working in a performing arts venue considered an asset.
  • Strong instincts and the ability to work well under pressure.
  • Experience in a fast-paced environment.
  • Charm, personality, an avid interest and personal investment in the arts.
  • Must be legally able to work in Canada.

Additional Info:

The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.

Interested candidates are asked to submit a cover letter and current résumé online (please upload a single file combining both documents) at Applications will be accepted until either all openings are filled or the posting deadline of August 20, 2021.

The RCM thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted. Please note that this position may be filled prior to the application deadline if a suitable candidate has been identified.

How to Apply:

Please apply directly by sending your application documents to the Front of House Mananger, Kevin Shea, at This posting is also live on our careers page at the RCM website.

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