Director, Human Resources

Date Posted: Aug 09, 2019
Application Deadline: Sep 04, 2019

Salary Range: Other
Additional Salary Information: 90k-100k+
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: Health
Organization's Field/Discipline: Doesn't apply
Job's focus: Administrative
Job Type: Full-time
Career Level: Executive/board member

Organization Description



Artscape is a not-for-profit urban development organization that makes space for creativity and transforms communities. Our work involves clustering creative people together in real estate projects that serve the needs of the arts and cultural community and advance multiple public policy objectives, private development interests, community and neighbourhood aspirations and philanthropic missions.

For more information about Artscape, please visit

Job Description

Job Title: Director, Human Resources
Position Type: Full Time
Department: Human Resources
Reporting to: Chief Operating Officer
Direct Reports: Human Resources Coordinator
Start Date: October 1, 2019
Application Deadline: 2019-09-04
*Interviews may be conducted throughout the posting period. However, no offers will be made until after the posting closes.
Location: Head Office, 130 Queens Quay East with an ability to travel across the portfolio as required
Artscape believes that thriving artists help build thriving communities. Our projects cluster creative people together in facilities that are designed to help them thrive while creating additional positive cultural, social, economic and environmental outcomes for the communities in which they’re located. Their development is rooted in a practice called creative placemaking, which leverages art and culture to build vibrant, sustainable, prosperous and inclusive communities.  Artscape’s mandate centres on a non-profit, social enterprise strategy that leverages our multiple lines of business to build a framework for artists to thrive.
This is an exciting in Artscape history, with the organization seeing a fast paced growth over the last year as we scaled up our workforce to open three new projects while sustaining our current operations.  Our spaces and employees work across 13 Artscape buildings around Toronto, with a head office location at 130 Queens Quay East. 
Reporting to the Chief Operating Officer, the Director, Human Resources will carry out the essential functions required to ensure that Artscape staff have access to consistent, responsive and problem-solving knowledge and expertise in core functions such as recruitment and retention; policy and procedure oversight; compliance; benefits administration; and HR knowledge and information sharing. The Director, Human Resources will supervise a HR Coordinator and be the central contact for HR ideas, inquiries and concerns amongst Artscape’s diverse full and part-time staff.
This is a dynamic opportunity for a human resources professional with experience in non-profit organizations to build on our human resource function and support our strategic  goal to maximize organizational resilience through a strong and engaged workforce.
Human Resources Management
  • Responsibility for the development and delivery of all facets of Artscape’s human resources functions; employee relations, performance management, human resources policies/practices/guidelines, employment lifecycle (recruitment and exit), compensation & benefits, training and professional development that promotes employee engagement and change management principles.
  • Is accessible and regularly available to staff across the portfolio to educate and coach people managers on how to apply human resources policies and practices that help employees achieve their potential while ensuring high levels of service to Artscape tenants, owners, members and clients.
  • Provides guidance, counsel, and coaching on all complex employee relations issues, producing recommendations and outcomes which support organizational goals, streamline costs and reduce risk across the organization.
  • Through regular meetings with the Executive Leadership, advises on HR matters, including using dashboards and metrics to track HR and professional development impact.
  • Supervises and mentors the HR Coordinator by providing challenging work assignments and continual learning opportunities.
  • With a third party consultant, supports the development and is responsible for the implementation of Artscape’s first People Plan to support the organizational and strategic goals of Artscape 5.0.
Employee Engagement and Development
  • Supports the development and stewardship of a healthy, positive and respectful workplace culture.
  • Supports the Executive Leadership Team with recommendations for the continual development of major Human Resources functions and the implementation of organization-wide programs including:
    • Implementation and continued development of the annual Performance Management Plan;
    • Review of a job competency model and compensation policy to support organizational goals for consistency, fairness, inclusion and opportunity;
    • Oversight of a consistent and robust onboarding and off-boarding program;
    • Development and implementation of an employee recognition program;
    • Identifies opportunities to support professional development that leverages in-house and external partner knowledge.
  • With the HR Coordinator, enhances existing policies and develops strong practices and approaches that foster engagement, opportunity and foster healthy workplace culture for all full and part-time employees.
  • Supports organizational committees related to health and wellness, diversity and inclusion, professional development and others deemed necessary.
  • Engages and collaborates with external programming partners; post-secondary institutions, employment/community services to offer co-operative/internship roles to develop mutually beneficial potential candidate pool for future employment opportunities at Artscape.
Operational Policies and Systems
  • Supports HR Coordinator to ensure effective application of recently adopted Workforce Now and achieve accurate payroll and leave information.
  • Delegates and directs the job posting development process, recruitment advertising/tracking systems and job competitions to ensure consistency in recruitment and selection.
  • Serves as key staff member for receiving and investigating HR and Respect in the Workplace concerns.
  • Cross departmental liaison coordinating the implementation of an organizational emergency planning process and procedure.
  • Provide and describe analysis of reporting metrics to legislative representatives regarding Artscape policies, practices and processes; provide ad hoc follow up in a timely manner.
  • Accountable for the administration of electronic and hard copy personnel files to ensure compliance and confidentiality.



  • A university degree in a relevant field such as human resources management or business administration, or substantial equivalent professional experience with demonstrated impact.
  • Must possess Certified Human Resources Leader (CHRL) or CHRE designation.
  • A minimum of 5 years’ experience in day to day human resources management, with proven experience implementing polices, program and processes related to human resources functions.
  • Demonstrated experience in executing workforce plans for start-up and growing organizations.
  • Subject matter expert in human resources legislative compliance.
  • Experience in non-profits required. Knowledge of, or experience in, social enterprises highly desirable.
  • Experience with ensuring compliance with collective agreements; experience in negotiating collective bargaining agreements is considered an asset.
  • Exceptional project management and planning skills including administration and record-keeping, reporting and data analysis
  • Ability to facilitate conversations, training and activities that support employee participation in organizational change.
  • Demonstrated ability to execute, monitor and evaluate implementation of human resources tools and policies across diverse teams and departments.
  • HRIS and systems/other database management is highly desirable; proficiency in all facets of Microsoft Office essential, experience with ADP Workforce Now is considered an asset.
Interpersonal Skills:
  • Lives by an open door culture with all Artscape employees.
  • Critical sense of urgency and timing on critical/sensitive matters which are highly confidential and private in nature.
  • Ability to foresee potential risk and make recommendations with (at times) limited information either available or existing.
  • Demonstrates sound judgment, inspires problem-solving and engenders trust.
  • Flexibility and comfort with rapid change and growth.
  • Experience and/or a demonstrated commitment in working in the creative and cultural sector.
  • Proven excellent oral and written communication skills.

How to Apply:

Please respond with:
  • Specify where/how you found out about the opportunity;
  • Your salary expectations;
  • A resume;
  • A cover letter outlining the qualifications and experience you would bring to the position and how you found out about the employment opportunity.
Please note: Submissions must include all requirements listed above, including your salary expectations. Incomplete applications will not be reviewed.
Applications will be received in confidence by mail or email and should be forwarded to:
Attention: Human Resources
130 Queens Quay East
Suite 423, 4th Floor East Tower
Toronto, ON M5A 0P6 (please note your name and the job title in the email subject line)
No phone calls please. We thank all applicants, however only those being considered for an interview will be contacted directly.
Artscape is an equal opportunity employer and is committed to diversity and inclusiveness in all its work. We work proactively to be fair and equitable in practice and to build diversity into our teams, creative communities, programs and services.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Artscape.
Artscape is a not-for-profit urban development organization that makes space for creativity and transforms communities. Our work involves clustering creative people together in real estate projects that serve the needs of the arts and cultural community and advance multiple public policy objectives, private development interests, community and neighbourhood aspirations and philanthropic missions.


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