Box Office Attendant

Date Posted: Jan 16, 2020
Application Deadline: Jan 30, 2020
Start Date: Jan 16, 2020

Hourly From: $10/hr To $15/hr
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Employee Benefits: N/A
Organization's Field/Discipline: The Arts
Job's focus: Creative & Administrative
Job Type: Part-time
Career Level: Doesn’t apply

Organization Description

TO Live

Previously known as Civic Theatres Toronto, TO Live is one of the city's largest multi-arts organizations, operating three iconic venues and presenting a full range of performing arts, theatrical and concert events in both downtown and uptown Toronto at the Meridian Hall, St. Lawrence Centre for the Arts and the Meridian Arts Centre. With two hubs of creativity and content creation in both downtown and uptown Toronto, TO Live has a unique place and perspective in Toronto. The mission of TO Live is to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto's diversity.



Job Description

Box Office Attendant
TO Live
Toronto, Canada

Home Classification(s):
Meridian Hall
The St. Lawrence Centre for the Arts
Meridian Arts Centre

TO Live is currently seeking a Box Office Attendants to join us for our diverse lineup of shows and other activities at Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre

These are seasonal part-time positions for outgoing customer service oriented team players that thrive in a fast paced, diverse theatre environment. 

These positions work a varied schedule including weekdays, weekday evenings and weekends. Candidates must have a flexible schedule and be available to work any of the above locations. These are unionized positions; successful candidates will be required to join IATSE Local B-173. 

KEY ACTIVITIES & RESPONSIBILITIES

This position reports to the Box Office Manager and the Box Office Assistant Manager.

Duties and responsibilities include:
  • Answer patron inquiries and conduct sales of tickets, packages and gift certificates in-person at the Box Office location or by telephone, using the Ticketmaster suite of softwares.
  • Balance and account for cash and credit card receipts from sales transactions.
  • Provide exceptional front line customer service and problem solving to the ticket buying public.
  • Organize and distribute "will-call" tickets.
  • Assist with organization and clerical duties as assigned within the Box Office.
  • Foster and maintain a positive and proactive attitude toward the company and its activities.


Requirements:

JOB SPECIFICATIONS
  • A commitment to superior customer service.
  • A commitment to being punctual, presentable and friendly.
  • An understanding of event ticketing.
  • A willingness to work in a diverse and non-traditional environment.
  • Must possess basic math skills and have the ability to handle money.
  • A minimum of one year cash handling and customer service experience.
  • Personal computer skills with the Windows operating system.
  • Fluency in a language other that English is considered an asset.


Additional Info:

WORKING CONDITIONS
  • Flexibility in hours includes work on nights and weekends as required.
  • Loud noise during some performances and events.
  • Occasional objectionable odours in workplace.
  • Travel between TO Live venues as required.
  • Difficult and demanding patrons and clients.
THE ORGANIZATION:
TO Live is one of Canada’s largest multi-arts organizations, operating three iconic venues: Meridian Hall (formerly the Sony Centre for the Performing Arts), the St. Lawrence Centre for the Arts and Meridian Arts Centre (formerly the Toronto Centre for the Arts). In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.

How to Apply:

HOW TO APPLY:
Interested applicants should email a cover letter and resume for confidential consideration to jobpostings@tolive.com.  Please include “Box Office Attendant” and preferred home classification venue in the subject line.  No phone calls please.

TO Live thanks all applicants in advance.  Only those candidates selected for an interview will be contacted.

TO Live is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

TO Live is committed to building a more diverse workplace and encourage all qualified applicants to apply.

Date Posted: January 16, 2020
Application Deadline: January 30, 2020
Start Date: ASAP

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