BlackTrax Product Specialist

Date Posted: May 01, 2019

Salary Range: Other
Additional Salary Information: 35K-45K
Province: Ontario
Region: Metro Toronto Area
City: Toronto/Swansea
Employee Benefits: Health, Other (e.g. flex time, comp tickets, etc.)
Check Additional Info section for more Employee Benefits
Organization's Field/Discipline: Business
Job's focus: Administrative
Job Type: Full-time
Career Level: Intermediate

Organization Description

CAST Software

Established in 1994, Toronto Canadian-based software and hardware developer, CAST Software celebrates its 20th year in business in 2014. CAST Software serves its core markets in entertainment production, special events and meetings. Its award winning flagship software products are wysiwyg design and previsualization suite, Vivien -- Event Designer and BlackTrax a real-time 6D tracking system used in the entertainemnt and production industry to drive robotic lights, 3D projection mapping, robotic cameras and 3D/Spatial audio.  All products are designed and created in-house and supported by an established global distribution and reseller network.

CAST Software Ltd. is a member of the CAST Group of Companies Inc.

Job Description

You’ll be part of a small team working on the deployment of our BlackTrax system. You will also work alongside our 3D lighting previsualization software, WYSIWYG. You’ll report to the BlackTrax Product Manager, and work with Development, Documentation, WYSIWYG, and the Field Tech (Product Specialist) teams.
The BlackTrax Product Specialist has several areas of focus, including:
  • Traveling technician
  • BlackTrax trainer
  • Software tester
  • Technical support
This job will require travel, typically within North America but also to Europe and Asia and occasionally to the Middle East, Russia, Africa, South America, and Australia. You will be responsible for looking after the installation, system design, training, and ultimately the execution of the BlackTrax system on various projects. This isn’t normally a position where you run the shows, rather where you train and inform a permanent or touring crew on how to operate, maintain, and install the system.
While in the office and not traveling, you will help with testing and verifying the software, finding and reporting bugs, prepping and spec’ing out new systems, and assisting in tech support for our existing installations. This includes being on a 24/7 tech support hotline that rings all BlackTrax Product Specialists, Product Engineers, and Product Management.


  • Minimum of 3 years of field experience installing, operating, or maintaining either touring productions or permanent installations
  • Be able to travel primarily within North America, Europe, and Asia (you hold a valid passport)
    • Other locations may include the Middle East, Russia, Africa, South America, or Australia
  • You will be able to work evenings and weekends
  • Capable of performing technical support for our customers, often in fast paced environments, and can understand their issue and guide them through possible solutions
    • Working with a team that between everyone, someone is available 24/7 for technical support when not traveling
  • You have a basic understanding of several different departments and how they work and more importantly how they interface together (lighting, audio, video, etc)
  • Familiar with Lighting/audio consoles, media servers, WYSIWYG, AutoCAD, or Vectorworks experience
  • Experience with moving lights and DMX nodes

Additional Info:

  • You have a valid driver’s license for rental cars while traveling
  • You have a solid understanding of networking heavy applications and managed switch infrastructures
  • Familiar with 2.4 GHz wireless communication and/or RF communication
  • Understanding of cameras/lensing/optic-based systems
  • Software development and QA testing experience
Soft skills
  • Able to communicate clearly to the production team, as well as the technicians you will be working with
  • You have good people skills and can teach and train other technicians on how to use the system
  • Ability to work under stress and remain level headed in difficult situations

How to Apply:

CAST is located at 35 Ripley Avenue, Suite 1 on the southwest side of Toronto, ON (tel: 416.597.2278). You can drive, or take TTC (Queen street car to South Kingsway and walk a block, or the subway to Runnymede and a short bus ride), or bike it in the summer.
Please email questions and resume to We will reply to you if you have been shortlisted.

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