Visitor Services & Volunteer Associate

Date Posted: Dec 15, 2017
Application Deadline: Jan 12, 2018
Start Date: Feb 01, 2018

Salary: $16.50 per hour.
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Organization's Field/Discipline: The Arts
Term: Part-time
Career Level: Entry level/ intern

Organization Description

Textile Museum of Canada
Established in 1975 and originally incorporated as The Canadian Museum of Carpets and Textiles, the Textile Museum of Canada (TMC) has established itself as a vibrant cultural place that promotes community engagement through our programs and services. Our operations are driven by a committed Board of Directors, Committee Members and staff of 15 employees, as well as a vital and engaged community of more than 130 volunteers.
As the only national museum in Canada exclusively dedicated to the study and presentation of textiles from cultures around the world, we occupy a unique position among other leading cultural institutions in the country. The universality of textiles is at the heart of our work and provides the stimulus and opportunity to engage communities around us as well as thousands of national and international visitors.
The TMC’s main activities focus on the exhibition, collection, conservation and research of art, craft and design from around the world. Through our artistic and educational programs, delivered in both physical and virtual forms, we build on a long history of connecting creativity, cultures and human histories through the materials of everyday lives. A repository of more than 14,000 rare textile artifacts spanning 2,000 years of human history, the TMC explores the diverse cultural expressions of human experiences through all our programs.

Job Description

The Textile Museum of Canada is seeking a highly motivated team player with a friendly disposition for the position of Visitor Services & Volunteer Associate. The successful candidate will be a customer service specialist, providing cashier services, group admission and reservations assistance, and will respond to general customer service inquiries. They will also support scheduling and information sharing with the Museums incredible volunteer base. Knowledge of and experience in the museum sector would be advantageous. This position reports to the Operations & Facilities Manager, and works with all departments of this mid-sized institution.

Principal Duties and Responsibilities include the following:
Visitor Services:
  • Greets visitors and provides excellent reception services, including handling cash and directing general inquiries.
  • Performs opening and closing security routines for institutional programs and facility rental events and security sweeps during operating hours.
  • Carefully handles cash, ensuring that all institutional policies and procedures are followed.
  • Maintains a well-informed, working knowledge of the exhibitions and services available at the Museum.
  • Serves as an advocate for the visitor while simultaneously promoting the welfare of the Museum.
  • Coordinates and supports all weekend volunteers, filling in front desk and Museum Shop shifts, when required.
  • Resolved visitor concerns and complaints promptly and to their satisfaction and escalates to the supervisor as and when required.
  • Adheres to performance standards, with focus on customer service excellence.
  • Reports any accident or incident ensuring appropriate policies and procedures are followed.
  • Maintains administrative duties in support of daily operations (e.g. Weekly Front Desk Statistics & Banking).
  • Supports the education department by coordinating and responding to event admissions and reservation request.
  • Sets up and strike down AV and catering equipment for programs and special events.
  • Other duties as assigned
Volunteer Support:
  • Supports the Volunteer Committee with the recruitment, selection, placement, scheduling and training for various departmental volunteer positions.
  • Assists with Volunteer Committee with communications: responds to emails, phone calls and in-person inquiries in a timely manner.
  • Collaborates with departmental staff to design new volunteer opportunities.
  • Coordinates the planning and execution of volunteer recognition events for volunteers.
  • Creates a comfortable, inclusive and welcoming atmosphere where all staff and volunteers feel appreciated and engaged.
  • Answers volunteer questions, provides excellent customer service and offers enhanced volunteer relations.
  • Works to further the goals and objectives of the Museum and participates actively in the life of the institution.
  • Acts in a respectful, accountable, and generous manner towards other staff, volunteers, and the general public.


  • Excellent communications, interpersonal and analytical skills, including demonstrated conflict resolution skills.
  • Exceptional knowledge of cash handling, retail sales and advanced customer service skills.
  • Knowledge of office procedures and demonstrated administrative skills.
  • Self-motivated; ability to problem solve independently and manage workflows and deadlines without supervision.
  • Impeccable attention to detail, adaptability, multi-tasking and time management are all skills necessary for this position.
  • Strong computer skills (MS Office Suite, POS, e-mail and internet).
  • An ability to lift heavy objects (including furniture, cases of wine, etc).
  • Experience working with volunteers
  • Smart Serve and Ladder training certificates are desired
  • First Aid and CPR certificates are required
  • Preferred: prior art museum experience and knowledge of museum operations, standards, practices, and procedures.

Additional Info:

This is a part-time 3-day a week position (approx 19.5 hrs per week), scheduled Friday to Sunday that requires availability for occasional evenings and holiday hours.

How to Apply:

Qualified candidates should email their cover letter, resume and three references (including email and phone #’s) as a single document attachment to:
The email subject line should read <title of position applied for> <followed by applicants last name>.
Kindly note that we will accept no phone calls. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted. 

The Textile Museum of Canada maintains a Board of Trustees approved Anti-Racism, Access and Equity Policy. Respect, accountability, and a generous manner towards other staff, volunteers, and the general public are requirements for all staff.
The TMC is committed to achieving representation of equity seeking groups on its staff by ensuring that members of said communities have unbiased access to employment. The Textile Museum of Canada is an equal opportunity employer.

Contact Info:

Name: Emma Quin
Telephone: 4165995321
Fax: 4165995321


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