Patron Services Manager / Administrative Assistant

Date Posted: Aug 11, 2017
Application Deadline: Aug 21, 2017
Start Date: Sep 11, 2017

Salary: $30,000-32,000
Province: Ontario
Region: Southwestern Ontario
City: Elora
Organization's Field/Discipline: The Arts
Term: Full-time
Career Level: Doesn’t apply

Organization Description

Elora Festival and Singers
The Elora Festival is a world-class vocal, choral and chamber music festival held in beautiful Elora, Ontario, every July. The Festival started in 1979 and is the summer home of the internationally-renowned Elora Singers, "one of Canada's finest, professional chamber choirs". 

Job Description

JOB PURPOSE AND REPORTING STRUCTURE
Reporting to the General Manager, the EF&S Patron Services Manager / Administrative    Assistant provides front line patron services and administrative support through a variety of tasks to ensure the day-to-day operations of the office are maintained and run smoothly.
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
Serve as front-line patron services manager in the office and off-site. Screen and handle general phone calls/inquires while ensuring a patron-focused environment.
 
Enter ticket sales, donations, and patron information in the CRM database (Theatre Manager) and extract reports as required.
 
Serve as the resource for the CRM database (Theatre Manager) for the organization. Enter codes, concerts, ticket prices, and other information. Pull reports as requested.
 
Prioritize internal and external email and correspondence and respond to the EF&S general email address.
 
Perform routine office/clerical functions in the support of day-today operations for the office.
 
Organize and maintain general office files.
 
Maintain a grant application calendar and assist senior staff in coordinating duties for funding applications, including creating reminders for any follow up reports and grant deadlines. 
 
Maintain office equipment, service contracts, office supplies and manage postage and mail services.
 
Understand the demands upon the time of senior staff.  Record, prioritize and advise senior staff of information that affects their responsibilities and time.
 
Maintain the flow of information between staff.
 
Support with HR tracking for time off, internal policies, staff events, staff recognition, recruiting and more.
 
Attend Staff Meetings, Annual General meeting and concerts as required.
Perform special assignments / projects as requested by the Senior Staff.
 

Requirements:

Minimum three years of experience in a patron focused office environment.
Strong administrative skills.
Demonstrated ability to handle multiple priorities, confidentially, with the highest level of professionalism in a fast-paced environment.
Must have good attention to detail with high degree of accuracy and follow through.
Proficient typing, transcription, Microsoft Word, Excel, PowerPoint, email and scheduling skills required.
Strong working database knowledge required. Experience with Theatre Manager is an asset.
Effective business writing, organizational, communication, and interpersonal skills required. 
 

How to Apply:

Please send a resume and cover letter by Monday, August 21, 2017, to Chris Sharpe, General Manager, at chris@elorafestival.com 
 

Contact Info:

Name: Chris Sharpe
Telephone: 5198460331
Telephone Ext.: 7412
Email: chris@elorafestival.com
Website: www.elorafestival.ca

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