Operations Supervisor, Grand Theatre

Date Posted: Jun 01, 2017

Salary: $54,308.00 - $74,146.00
Province: Ontario
Region: Eastern Ontario
City: Kingston
Organization's Field/Discipline:
Term: Full-time
Career Level:

Organization Description

The City of Kingston
History and innovation thrive in Kingston, located at the head of the St. Lawrence River and the junction of the Rideau Canal (a UNESCO World Heritage site). A dynamic city with a sound and diversified economic base - consisting of prestigious public institutions, government bodies, leading healthcare and education facilities, significant tourism and entertainment activity, and a large private sector, Kingston offers the quality of life of a smaller community with the amenities of a major centre. The Intelligent Community Forum named Kingston a Top 7 Intelligent Community in 2014.

Job Description

Operations Supervisor, Grand Theatre Opening Statement Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities. Position Summary The Operations Supervisor is responsible for the day to day supervision and operations of the Grand Theatre with particular emphasis on front of house operations. The Operations Supervisor is responsible for providing leadership and guidance to a team and is responsible for patron services and safety, bars and concessions (ensuring compliance with all regulations), catering hospitality, cleaning and maintenance and administration. Leadership / Planning – Design, prioritize and delegate assignments, activities and initiatives for the team in order to align with the tactical priorities and plans for the service area. Manage resources in accordance with corporate policies and budget. Identify issues and recommend solutions in order to optimize resource utilization. Ensure appropriate staff levels are in place to support front of house operations and maximize profitability. Support facility operations at the highest possible standards as it relates to staffing, training, scheduling, budgeting, purchasing, bar and concession sales, hospitality, cleaning and maintenance and administration. Provide leadership and planning as it relates to volunteer management and support the artistic program through artist hospitality and accommodations. Act as an ambassador on behalf of the Grand Theatre with its patrons and clients and support the volunteer program through efforts to build its profile, attract and retain new volunteers, provide training and develop recognition programs. Service Delivery – Organize and prioritize tasks, assignments and work processes to ensure service delivery to meet standards and demands. Support all aspects of facility operations to ensure excellent customer service. Prepare and produce invoices and event settlements. Oversee bars and concessions inventory control as well as cleaning and maintenance. Oversee and monitor cash handling procedures, including floats, petty cash, and deposits, compare and reconcile against sales reports and inventories. Take a lead role as it relates to patron services and safety. Provide frontline support for clients and help maintain the master event calendar for the Grand Theatre as it relates to performances, events, rentals, meetings and other related activities. Health & Safety - Promote and support a culture of health, safety, well-being and respect and ensure compliance with related policies and legislation to sustain a healthy and sustainable work environment. Ensure staff have a thorough knowledge of health, safety, wellness and emergency procedures and are prepared to handle accidents, patron incidents and emergency evacuations. Ensure staff, caterers and suppliers work in compliance with corporate health and safety procedures as well as health codes, fire regulations, LLBO regulations and any other compliance requirements relevant to front of house operations. Ensure the responsible service of alcohol and continually monitor and revise operational procedures to ensure efficiency, effectiveness and the safety of staff and patrons. Participate in the development and review of emergency preparedness procedures and documentation; Coach and Develop – Supervise and develop team and individuals to accomplish objectives and meet standards. Support staff recruitment, training and scheduling as it relates to the Front of House Coordinator positions, bartenders, cleaners and student staff. Customer Focus - Ensure the customer perspective is a driving force behind decisions and activities. Implement service practices that meet customer’s and corporation’s needs. Work with clients to ensure their needs are met. Managing Conflict - Effectively deal with others in antagonistic situations. Use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Results Orientation - Use measurement methods to monitor progress towards. Make recommendations for process improvements.


Qualifications, Competencies Diploma/Degree in Hospitality, Business Administration, or a related field; 3 years theatre operations experience; Demonstrated experience supervising and working with staff and volunteers; Experience with inventory control and cash control procedures; Smart Serve Certified is required but not a prerequisite; French language skills are considered an asset; Skills, Abilities, Work Demands Must obtain and maintain a satisfactory CPIC (Criminal Record Check) at candidates own expense; Excellent interpersonal skills; Strong planning and organizing skills; Ability Strong communication skills both to deal with conflict and difficult situations in a professional and competent manner; Strong customer service skills; Ability to multi-task with high accuracy in a fast paced environment; Strong leadership/supervision abilities including coaching and developing employees and volunteers; Knowledge of theatre operations and health and safety legislation and practices; Ability to work varied hours, including evenings and weekends; Physical effort required includes sitting at the computer and walking/standing for extended periods of time, and ability to lift tables, bar stock and cleaning supplies; Ability to work independently and as an effective team leader.

Additional Info:

Closing Statement Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

How to Apply:

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers

Contact Info:

Website: www.cityofkingston.ca/Careers


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