Donor and Volunteer Relations Coordinator

Date Posted: Sep 15, 2017

Salary: TBD
Province: Ontario
Region: Metro Toronto Area
City: Toronto - Liberty Village
Organization's Field/Discipline: The Arts
Term: Full-time
Career Level: Intermediate

Organization Description


BusinessWeek magazine called us “one of the best radio stations in the world”

We received our broadcasting license in 1947 and continue to thrive as an independent voice in a marketplace dominated by several large broadcasters.  Over the years, our format and technology have changed, but our mandate remains the same - to enrich the cultural, educational and arts experience of listeners around the world.
We have built a passionate and loyal audience who craves diversity and musical sophistication, embraced through an all-jazz format within a non-profit, arts and education context.  With 700,000+ listeners tuning in via one of the many ways to access us - radio, web, or our iPhone, iPad or Android apps – we have proven that there is a place for an independent voice. More than a broadcaster, JAZZ.FM91 offers youth education programs (with over 1,000 youth participating each year), adult education, and live concerts and events through-out the year (over 7,000 attend annually).

Job Description

If you love the arts, and are interested in making a difference in Toronto’s cultural landscape, we would love to hear from you. We are seeking an energetic, innovative and entrepreneurial individual to fill the role of
Donor and Volunteer Relations Coordinator

Key Role Responsibilities/Activities/Deliverables:
The Donor and Volunteer Relations Coordinator will play a supporting role in constantly improving our relationships with two of our most critical stakeholders:  donors and volunteers.   Quantitatively, the result of these efforts will be demonstrated in our fundraising revenue and donor count reports.  Qualitatively, the result of these efforts will be measured by a sense that our donors and volunteers are aware of their incredible value to JAZZ.FM91.  
The coordinator will ensure that every interaction our donors and volunteers have with JAZZ.FM91 is a positive one.  While not necessarily an expert in databases, the Coordinator will be able to input data into our database and provide back-up to the Senior Fundraising and Database Coordinator.
The Donor and Volunteer Relations Coordinator will also play a large role in our on-going campaigns. This will include scheduling volunteers, securing prizing and fulfilling gifts.    
The Donor and Volunteer Relations Coordinator reports to the Director of Fundraising and Corporate Partnerships.
Donor relations (30%)

  • Acts as primary contact for membership services, pledges and incentives.
  • Creates meaningful donor communications for distribution via Constant Contact and social media.
  • Coordinates the donor loyalty program.
  • Answers donor questions, provides excellent customer service and offers enhanced donor relations.
  • Contacts donors for renewals, upgrades and updates.  Accesses and maintains call information in the database, so success and trends can be managed.
  • Ensures timely and efficient gift, incentive and loyalty reward fulfillment.
  • Seeks new opportunities to make donors care about JAZZ.FM91.
Volunteer relations (30%)
  • Primary contact for volunteers, including maintaining volunteer schedule for events, on-air and renewal campaigns and other station needs. 
  • Oversees the volunteer recognition program.
  • Creates meaningful volunteer communications and ensures these are accurately distributed.
  • Answers volunteer questions, provide excellent customer service and offer enhanced volunteer relations.
  • Recruits new volunteers.
Fundraising coordination (25%)
  • Coordinates the fundraising and volunteer components of on-air campaigns including, prizing and incentive planning, volunteer and staff scheduling, prizing and print materials.
  • In conjunction with Director, identifies and develops suitable new fundraising opportunities, new projects and funds.
  • In conjunction with Director, cultivates and nurtures successful and productive relationships with current and potential corporate supporters and individual donors
Database maintenance and support (15%)
  • Enters pledges, gifts and other donor information into the database.
  • Monitors fundraising  progress and produces quality reports for internal and external parties when required.
  • Supports the Senior Fundraising and Database Coordinator as needed.
Other duties as required.




What we are looking for in a candidate:
  • At least five years of work experience in a philanthropic role;
  • Exceptional customer service and/or donor relations and/or volunteer management experience;
  • Has the ability to build strong relationships with donors, volunteers, clients, partners and other stakeholders;
  • Previous database experience, preferably Raiser’s Edge;
  • Solid written and verbal communication skills. 
  • A track-record of being a team player who can lead and be an exceptional contributor;
  • Strong work ethic, attention to detail, good time-management skills and the ability to work to a deadline;
  • Post-secondary education; and
  • The ability to work evenings and/or weekends during concerts and other fundraising initiatives.

Additional Info:

For more information on the organization, visit

How to Apply:

This search process will commence immediately and will remain open until a successful candidate is selected. Qualified applicants are invited to submit their resume and letter of interest, in confidence, to

Contact Info:



Login to post a job now, or to manage your existing posts.

Forgotten password?
Register (new user).