Canadian Group Sales Assistant (Ottawa)

Date Posted: Jan 11, 2018

Salary: TBD
Province: Ontario
Region: Ottawa Area
Organization's Field/Discipline: The Arts
Term: Full-time
Career Level: Entry level/ intern

Organization Description

The John Gore Organization

THE JOHN GORE ORGANIZATION is the leading developer, producer, distributor and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America,, The Broadway Channel, and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan, Canada and 40 domestic markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

Job Description

Canadian Group Sales Assistant (Ottawa)
This position is perfect for a highly motivated and energetic individual who thrives on goal oriented work with a passion for the arts. Reporting to the Group Sales Manager this position will provide support to the busy Group Sales Department and its staff. Duties will include answering a heavy volume of incoming phone and email inquiries, creating accounts, fulfilling and invoicing orders and assisting with payment processing and ticket distribution. The Group Sales Assistant will also head up outbound calling and mailing projects, database management, lead research, and other general administrative tasks as needed.
Duties Include:
  • Receive and respond to all incoming group sales calls and emails including our generic hotlines
  • Process all group invoices
  • Respond to general customer service inquiries
  • Track deposits and payments for existing group purchases
  • Prepare weekly group sales reports
  • Process final ticketing reports and prepare group sales back up for show settlements
  • Create and maintain all group manager and passcode accounts
  • Prepare/proof pricing sheets
  • Outreach to clients to upsell and promote new shows and seasons
  • Facilitate and report on potential new client research
  • Provide back up to the group sales assistant
  • Print and mail group, eclub and additional sub tickets and track postage
  • Package set up and coordination of mail outs.
  • Other tasks as assigned.
  • University/College preferred
  • Proficiency in MS Office including Outlook, Word and Excel required. Ability to learn a complex ticketing system with training provided.
  • Must have superior customer service and organizational skills, outgoing personality and pleasant phone manner, and the ability to operate under minimal supervision on day to day tasks.
  • Must be able to thrive in a fast-paced team-orientated environment and remain calm under pressure.
  • Experience in box office or group sales/ ticketing is preferred but not required.

How to Apply:

Please apply through our ADP link:

Contact Info:



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