Box Office Ticket Seller

Date Posted: Sep 13, 2017

Salary: TBD
Province: Ontario
Region: Metro Toronto Area
City: Toronto
Organization's Field/Discipline: Doesn't apply
Term: Part-time
Career Level: Doesn’t apply

Organization Description

Mattamy Athletic Centre
The Mattamy Athletic Centre features an NHL sized rink on the third floor of our facility, a second level multi-purpose court, a fourth level lounge overlooking the ice, and a third level lounge overlooking the court. Additionally, we offer several multipurpose meeting rooms, a state of the art fitness centre on our second level with an ajoining cafe, and fourth level concourse space.
As a recognized Ontario Heritage Site, Mattamy Athletic Centre has transformed into an impressively advanced athletic facility while preserving the treasures of its past; A winning combination of cherished history, and cutting edge innovation.

Job Description

TITLE:   Box Office Seller 
REPORTS TO: Box Office Manager 
STATUS:  Part-time, Hourly 
WAGE:  $14.00 / hour 
ENTITY:  Spectra Venue Management, Ryerson’s Mattamy Athletic Centre 
SUMMARY:  To act as the primary contact for guests at the facility, and sell tickets for events taking place at the Mattamy Athletic Centre. Required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the patrons. 
- Availability to work weekdays, weekday evenings, weekends and holidays (as required)
- Able to work a variety of events including Ryerson Varsity Athletics, theatre performances, and loud concerts  
- Previous experience in customer service and/or dealing with the public  
- Prior experience using a ticketing software program considered an asset; experience using Spectra Ticketing (formerly Paciolan) is a strong asset  
- Excellent communication skills and ability to work effectively in a fast-paced environment
- Experience with cash handling and processing transactions considered an asset
- Strong attention to detail with the ability to manage multiple tasks
- Comfortable working independently and as part of a team  
- Be friendly, courteous and polite with a positive and professional attitude 
- Be familiar with ticketing, seating locations, procedures and building policies  
- Know general building information and locations of various amenities
- Greet and provide information to patrons at the facility
- Sell tickets to events taking place at the facility to customers using Spectra Ticketing (formerly Paciolan)
- Print, assign, and file “Will Call” ticket orders for pick-up
- Reconcile cash sales and credit card transactions at the end of a work shift  
- Ensure areas are safe for patrons and staff  
- Provide exceptional customer service to all patrons  
- Perform other duties as assigned

Interested candidates are invited to submit a cover letter, current resume, and 3 references via email to with the subject line “Mattamy Athletic Centre – Box Office Seller”. 

We thank all candidates for applying, however, only those selected for an interview will be contacted.  No phone calls please. 

This is an ongoing posting, however, selected candidates will be contacted for interviews as soon as possible. 

Contact Info:



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