Box Office Coordinator

Date Posted: Mar 21, 2017
Application Deadline: Apr 21, 2017
Start Date: May 08, 2017

Salary: TBD
Province: Ontario
Region: Hamilton Area
City: Hamilton
Organization's Field/Discipline:
Term: Contract
Career Level:

Organization Description

Hamilton Fringe Festival

The Hamilton Festival Theatre Company strives to make theatre accessible and affordable to both audience members and theatre makers and is committed to fostering the development of professional artists in Hamilton.
The company produces a year-round educational program for emerging theatre professionals, the annual Hamilton Fringe Festival, and site-specific winter festival, Frost Bites.
The annual Fringe Festival is an 11-day un-juried arts festival that runs every summer in the core of downtown Hamilton. The organization is a member of the Canadian Association of Fringe Festivals and adheres to their Four Guiding Principles:
1/ Participants will be selected on a non-juried basis.
2/ 100% of the box office revenue is returned to the participating companies.
3/ Fringe Festival producers have no control over the artistic content of the productions.
4/ Festivals must be easily accessible for all audiences and artists to participate.

Job Description

The Hamilton Fringe Festival is currently seeking a Box Office Coordinator for a contract position that begins May 8, 2017. Reporting to the the Executive Director, this individual will supervise and coordinate all Front of House and Box Office operations for 2017 Hamilton Fringe Festival.

Key Areas of Responsibility 

  • Responsible for all front of house and box office preparations leading up to the festival
  • Responsible for selecting, supervising and training of Venue Captains and Box Office Volunteers
  •  Acting as first point of contact for the Venue Captains during the daily operations of the box offices at each of the venues during the 2017 Hamilton Fringe Festival
  • Responsible for the daily reconciliation of box office paperwork
  • Responsible for health and safety training of all volunteer
  • Responsible for the oversight and troubleshooting of the online ticket processing system

The responsibilities listed above address the key duties of this position. Additional related tasks may be assigned at the discretion of the Executive Director.


Professional Qualities and Skills

  • The ideal candidate will be a hardworking, organized, and motivated individual with an interest in making a contribution the arts and the Hamilton community
  • Experience recruiting and supervising volunteers
  • Ability to problem solve under pressure while maintaining a friendly demeanour
  • Interest and/or experience in arts administration and management
  • Leadership skills and ability to self-direct as well as work well with supervisors and peers.
  • Excellent oral and written communication skills.
  • Basic accounting skills
  • Ability to accommodate a schedule that will sometimes require work on evenings and weekends.
  • Working knowledge of the Occupational Health and Safety Act.
  • Previous experience in a box office or festival environment is an asset
  • Knowledge of online ticketing systems is an asset
  • Valid driver's license is an asset
  • Valid first aid certification is an asset.

How to Apply:

Please send a pdf with your cover letter and resume (in one document) to with BOX OFFICE COORDINATOR in the subject line. 

We will only contact those we are interested in seeing, we thank everyone in advance for their interest. No phone calls please. 

Contact Info:

Name: Claire Calnan


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